Useful information before you use this website.

Terms & Conditions

1. Membership Eligibility

• 1.1.Membership is open to eligible patients registered with the clinic.
• 1.2.Registration is completed in person by clinic staff. A welcome email is sent to the registered address after the account is created.
• 1.3.A one-time email code is required only to view membership details online. It is not required for registration.

2. Points Accumulation

• 2.1.Members earn 1 point for every RM1 spent on eligible clinic services and purchases.
• 2.2.Eligible spending recorded for the member contributes points to that member?s loyalty account.
• 2.3.Points are awarded only after payment has been completed.
• 2.4.
  The following may be excluded from points accumulation:

  • Cancelled or refunded transactions.
  • Waived charges and promotion/ discounted item and services.
  • Third-party charges or services not eligible under the programme.
  • Any other exclusions communicated by the clinic.
• 2.5.Points have no cash value and cannot be exchanged for cash or transferred to another account.

3. Membership Tiers & Package Redemption

Your care tier is based on lifetime earned points. Each Care Tier represents one complete reward package containing all listed services for that tier. Redemption and expiry reduce your available balance without changing the care tier you reached.

Redemption Terms & Conditions

• 3.1.Care tier eligibility is determined by the member's lifetime earned points.
• 3.2.Once a care tier has been achieved, it remains unlocked even after the member redeems rewards or when available points decrease.
• 3.3.All lower care tiers already achieved by the member also remain unlocked.
• 3.4.Each care tier represents one complete reward package containing the services listed under that tier.
• 3.5.Members must redeem the entire package using the required loyalty points for that tier. Individual services within a package cannot be redeemed separately.
• 3.6.Members may redeem any unlocked care tier package repeatedly whenever they have sufficient available points.
• 3.7.The required points will be deducted immediately from the member's available points balance upon successful package redemption.
• 3.8.Upon successful redemption, a unique redemption voucher code will be generated and sent to the member's registered email address.
• 3.9.Each redemption voucher is valid for thirty (30) calendar days from the date and time of redemption.
• 3.10.Members must walk in to the clinic and present the voucher code to clinic staff within the 30-day validity period to claim the redeemed package.
• 3.11.Vouchers not claimed within 30 calendar days from redemption will expire automatically and become invalid.
• 3.12.Expired vouchers cannot be claimed, extended, or reinstated unless explicitly approved by clinic management.
• 3.13.Points deducted for an expired voucher will not be refunded.
• 3.14.Each voucher code is valid for one-time claim only and will be marked as claimed after clinic staff verification.
• 3.15.A confirmation email will be sent to the member's registered email address once the voucher has been verified and claimed at the clinic.
• 3.16.Complimentary services and packages are limited to the benefits specified under the respective care tier and are subject to clinic availability and medical suitability.
• 3.17.Rewards, packages, and vouchers are non-transferable and cannot be exchanged for cash unless otherwise stated by the clinic.
• 3.18.If an active redeemed voucher cannot be fulfilled during a walk-in visit due to a clinic-caused service or stock delay (for example, vaccine or screening supply replenishment), authorized clinic staff may place the voucher on a Waiting for Service validity hold.
• 3.19.While a voucher is on an authorized clinic validity hold, it is protected from automatic expiry. When the clinic confirms that the service is available again, the member will be notified by email and granted a revised thirty (30) calendar day walk-in claim window from the date of availability confirmation, or may opt for a full refund of the deducted loyalty points.